Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

  • 1.Is ArcMail Defender compatible with my email server?

    ArcMail Defender’s Linux-based OS is compatible with most servers, and is ideal for Microsoft® Exchange archiving, GroupWise mail archiving, IBM, Lotus Notes and Domino email archiving. Learn how ArcMail Defender works.

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  • 2.Does ArcMail Defender email archiving require the purchase of additional hardware or servers?

    Unlike some software email archiving solutions, ArcMail Defender doesn’t require you to purchase an additional server or any extra hardware. Simply plug it in and begin archiving in a matter of minutes.

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  • 3.Are there any software licensing fees for adding additional users?

    No! Part of the reason ArcMail Defender has one of the industries lowest total costs of ownership is because our open-source Linux software requires no licensing fees for adding new users. Low cost of ownership is just one of the reasons we believe ArcMail Defender is the best email archiving solution. Discover all the benefits of email archiving with ArcMail.

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  • 4.What compliance standards are met by ArcMail Defender?

    ArcMail Defender Email Archiving Hardware helps you meet standards for Sarbanes-Oxley email compliance, SEC email compliance, HIPAA email policy, and many other email compliance standards.

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  • 5.How easy is ArcMail Defender to use?

    ArcMail Defender is easy to set up, use and maintain. Simply connect the email archiving appliance and within a matter of minutes, you’ll be backing up emails and improving your email server performance. Faster searches, upfront indexing and an intuitive GUI save you time and make for efficient email storage management.

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  • 6.Will ArcMail Defender require any additional IT resources?

    Email archiving takes place automatically without requiring attention from IT personnel. Daily status reports are sent to administrators so they can evaluate server traffic and performance.

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  • 7.How much does it cost?

    ArcMail Defender offers a wide variety of email archiving hardware configurations to fit the needs of any size business.

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  • 8.How long does it take to recover archived emails?

    ArcMail makes email discovery fast and easy. ArcMail Defender offers the fastest archival search function in the industry, enabling employees or administrators to quickly find the emails they’re looking for.

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  • 9.Why choose ArcMail Defender instead of a software or managed email archiving solution?

    Software email archiving solutions and managed services can take weeks to implement and can require an additional server. With ArcMail Defender, setup is as simple as plugging it in and setting the journaling function on your mail server. The Linux-based operating system seamlessly integrates with almost any mail server, making it ideal for almost any email archiving program, including Microsoft Exchange archiving.

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  • 10.Do you provide ongoing service for ArcMail hardware?

    ArcMail stands behind every email archiving solution we build. In the unlikely event there is a problem, simply call ArcMail for immediate support.

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  • 11.Is ArcMail Defender Compatible with Exchange Archiving?

    ArcMail Defender is ideal for Microsoft Exchange Archiving. Our ArcMail Defender appliance integrates seamlessly with you Microsoft Exchange Server, providing reliable, hassle-free Exchange Archiving.

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  • 12.Will the ArcMail Guardian™ solution delay the delivery of email?

    No. This is a real time system that essentially works as an MTA. An MTA is commonly referred to as a message transfer agent, mail transfer agent or mail relay. ArcMail's solution receives mail from a sending agent, in this case Google Apps Gmail, and relays it to one or more receiving agents. In the ArcMail solution, the receiving agents are the user's downstream MTAs and the user's ArcMail Defender. To accomplish this as reliably and quickly as possible, ArcMail uses solid state devices in every component of its hardware, including the disk drives.

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  • 13.Why shouldn't we just archive our Gmail directly with our cloud services provider?

    While the cloud offers numerous benefits it is still incumbent on organizations to provide archived email to internal as well as external legal and regulatory entities. There remains significant and quantifiable risks associated with having business critical mail archives residing singularly in the cloud. Data loss, connectivity loss and security breaches are still a reality that must be considered. It is these concerns which will lead prudent I.T. managers to conclude that while email may be hosted in the cloud, an on premise archive offers the most acceptable level of risk management.

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  • 14.What happens to my data should the ArcMail Guardian solution goes down?

    If the Defender goes down the following occurs:

    a. The email flow between Google Apps Gmail and the customer's email recipients continues uninterrupted.
    b. The email to the Defender is temporarily stored on the solid state disk on ArcMail's Google Apps Gmail appliance.
    c. The Google Apps Gmail appliance creates a temporary email store in the cloud.
    d. The Google Appls Gmail appliance forwards the email it receives to the cloud-based email store.
    e. Once the Defender is up and running, the Defender retrieves the stored email from the cloud.

    Users expect any device that is part of their mail flow to be available at all times, even when physical failures occur in the system. Because it is in the mail flow, the Google Apps Gmail "router" meets this requirement through its high availability (i.e., HA) system design. The ArcMail Google Apps Gmail router consists of two separate, physical nodes (i.e., computers) that use a "heartbeat" to maintain a mirror image of each other. If one of the nodes fails, the other node will alert both the user and ArcMail of the failure. Following notification, a replacement node is automatically and immediately shipped to the user using next day delivery. When the user receives the new node, the user removes the failed node and replaces it. Following replacement, the two nodes resync and continue. Even though the system, using mirrored computers, is designed to function without email flow interruption, a second failover strategy is also part of the solution. At the point in time at which the first node fails, a virtual copy of the surviving node is created in the "cloud". In the event of failure of the remaining node, the virtual router will continue to route and archive messages until such time as both physical nodes are replaced.

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  • 15.Is there any way to send or receive email to circumvent archiving Gmail?

    Not using corporate domain email accounts.

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